Privacy Policy for
Positivity Ecosystem
Effective Date: November 2024
Positivity
Positivity ("we," "our," or "us") is committed to safeguarding the privacy and data security of our merchants and their customers. This Privacy Policy outlines how we collect, use, share, and protect information when you use our suite of tools, including the Merchant Dashboard, POS App, Mobile App, Table App, KDS, Tracker App, Delivery App, Token App, Store App, Web Order feature, and Menu App (collectively referred to as "Services"). By using the Services, you consent to the practices described in this Privacy Policy.
Information You Provide Directly
Merchant Account Information: We collect business and contact information (e.g., business name, address, email, phone number) when merchants register for an account.
Transactional Information: Details of transactions made through the POS and WebOrder features, including amounts, items, and customer preferences.
Support and Communication: Any communications or support requests made to Positivity.
Information Collected Automatically
Usage Data: Information about how the Services are accessed and used, including IP address, browser type, device information, and system activity.
Cookies and Similar Technologies: We use cookies to improve functionality, analyze usage, and deliver tailored content.
Customer Data
Order and Payment Information: Customer order details, payment information, and delivery preferences collected when customers make purchases via our tools.
Customer Communication Data: Any customer messages or feedback submitted through our Services.
We use the collected information to:
Provide, improve, and personalize the Services; Process payments and fulfill orders; Maintain and secure merchant accounts; Conduct analytics to understand how merchants and customers interact with our Services; Communicate with merchants, including sending account-related information, updates, and support communications; Comply with legal obligations and enforce our policies.
We do not sell personal information.
We may share information in the following ways: Service Providers: We may engage third-party providers to assist with payment processing, data hosting, analytics, and customer support. These providers are required to comply with strict data protection standards. Legal Requirements: We may disclose information if required by law, regulation, or legal process, such as a court order or subpoena. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, merchant information may be transferred to the new entity.
Data Retention
We retain merchant and customer data only as long as necessary for the purposes outlined in this policy or as required by law. Merchants may request data deletion after account termination, subject to legal and operational constraints.
Data Security
Positivity uses industry-standard security measures to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Merchant and Customer Rights
Depending on the applicable jurisdiction, merchants and their customers may have rights related to their data, including: Access: Request a copy of the personal data we hold. Correction: Update or correct inaccurate information. Deletion: Request deletion of data under certain circumstances. Opt-Out: Opt-out of data collection where applicable.
Updates to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes and provide a revised effective date at the beginning of the policy.
Contact Us
If you have questions about these Terms, please contact us at support@d7sys.com
